Returns & Exchanges

At Moasure, we want you to be completely satisfied with your motion-based measuring technology; if you are not happy with your purchase, you can return your device within 30 days for a full refund. All returned items must be in their original packaging and in like-new condition to qualify for processing.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team via our online portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Package Your Device

  Carefully place the Moasure device and all original accessories back into the original box to ensure the electronics are protected during transit.

• 3.
  Ship to Service Center

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for secure delivery back to our facility.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, we will issue a full refund to your original payment method within 5 to 7 business days.